Post Archive: 2008

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When a One-Page Success Story is Plenty»

Right now I’m creating a series of success stories for a telecom company. In discussions with them, it made sense to keep them to one page each. So how do. . .

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Snazz-Up Case Studies with Industry Photos»

Photos make customer stories much more engaging. But it can be tough to get quality shots of actual customer sites or consistent-looking head shots of customer contacts that are spread. . .

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Legal Release Form: Going the Way of the Dodo?»

I’ve noticed an interesting trend the past year as I manage customer case studies for my clients. Increasingly, companies are eschewing a legal release form once used to get customers’. . .

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Whatever You’re Selling, Details Sell»

I recently learned personally just how important details are in marketing and sales. Preparing to move to Boulder, CO, I’ve been looking at housing online. I found I was much. . .

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The Ever-Important “Saved” Interview Questionnaire»

I was reminded again today just how important it is to have a written set of interview questions saved for each product/service I develop customer stories for. A hospital contact. . .

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Storytelling for Causes»

I’ve long thought that nonprofits/causes should tell more of their success stories as they pursue donors, sponsors, grants, volunteers, etc. Kivi Leroux Miller wrote a great post this week, “Five. . .

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How Do You End a Case Study?»

I’m back after a refreshing little break and am ready to talk customer stories! Recently, I’ve been thinking about the ways that you can “end” a customer story. There’s no. . .

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What Do You Want Your Story to Be?»

One of Seth Godin’s blog posts today had a really insightful observation about stories in business. We’re not talking specifically about customer stories here, but about what you want the. . .

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Turn Case Studies Back to Customers – Quickly!»

In managing customer stories, I’ve noticed an odd phenomenon: Customers often mirror the level of urgency of the vendor company in reviewing and approving their stories. Here’s what I mean:. . .

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How About Suggesting ROI to Featured Customers?»

I just wrote a customer story where the interview subject was somewhat reserved. His company hasn’t used the software for all that long, so he spoke conservatively about the benefits. . .

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Why Customer Stories are a Website Must-Have»

Here’s a little Friday reminder about the importance of case studies on your website. A colleague forwarded an interesting article this morning that appeared in MarketingProfs. “Creating Your Company’s Own. . .

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Help Customers Nominate Themselves»

Finding willing customer story candidates is often challenging for companies. What about letting customers nominate themselves? I just read a blog posting by an electronic timesheets company that was basically. . .

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When You Need 2 Versions of the Same Case Study»

A sales rep I’m assisting with a case study has two objectives: sell network management software to other U.S. divisions of a major account, and sell to other companies like. . .

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PR: Stepping Stone to a Case Study?»

Selling anyone on anything is usually a process. The same goes for convincing customers to be featured in a customer case study. Sometimes you have to baby-step customers toward sharing. . .

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Dropping Customer Anecdotes in Sales»

I’m working with a client on creating a customer success story on one of its customers—a large, well-known resort. They need the story ASAP for a sales initiative, but the. . .

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Your Customer’s Giant Logo on Your Home Page?»

I’m always on the lookout for examples of using customer stories creatively and with impact. Acsys, Inc. achieves both on its Web site. The award-winning, full-service interactive agency provides strategy,. . .

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Sharing the Love with Customers»

It’s Valentine’s week, so there’s no better time to talk about sharing the love with customers. A blog post by Brian Solis, Transforming Customers into Evangelists: The Art of Listening. . .

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How Much to Talk about Partners/Resellers in Customer Stories?»

This question has come up a couple of times lately in working with clients… How much should customer case studies and success stories talk about reseller partners? On the one. . .

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Remind Customers of the Benefits of Case Studies»

I hear it all the time…”We have an amazing customer story, but just can’t get them to agree to be a case study…” Many companies name customer participation as the. . .

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Is the Unnamed Success Story Worthless?»

I recently followed a string on a MarketingProfs forum regarding the value of unnamed customer success stories–those where you don’t actually name the featured customer. The original post asked whether. . .