Satisfied customers are suddenly the stars of countless videos all over corporate web sites and YouTube.com. That has a lot of businesses asking, should we be doing video, written or both?
I’m trying to make a decision. I keep getting emails from a company with an attractive offer. They say that the marketing service they offer will help me grow my business. But everyone says that.
Here are the top 25 ways you can use case studies or success stories—or summaries of them—to establish or reinforce credibility, educate audiences, and validate products, services and organizations.
I’m a big proponent of what I call “win-win storytelling” in customer case studies and success stories. The company creating the customer story has to benefit, as does the featured customer.
From startups to global enterprises, every company struggles at times with getting customers to go on record. Some ideas in practice at companies today for encouraging customers to be featured.
Think back to the last time you tried a new restaurant or watched a movie. How did you choose where to eat or what to see? You probably saw newspaper advertisements, and maybe even interviews with stars of the show.
As a former business journalist, I know how hungry editors and reporters are for unique, yet-untold stories about in-the-trenches business ups and downs.
When customers start holding a little more tightly onto their money, it’s even more critical to include measurable results in customer case studies.
With customer success stories and case studies, you need to be more formalized with interview questions, for several reasons.
Here’s how business owners, marketers and writers can approach customer story planning and creation—now—to ensure optimal results this year.