Photo by Nahrizul Kadri on Unsplash
I occasionally use AI tools such as ChatGPT or Grammarly to support the development of customer stories and related assets. These tools are used to assist with organization and refining ideas — not to draft full stories.
AI helps me:
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Organize interviews and background materials
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Understand technical concepts
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Explore different storytelling angles
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Brainstorm headline ideas
Data Privacy When Using AI
When I use AI tools, I take several steps to protect client privacy and confidentiality:
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I anonymize client and customer information before entering anything into an AI tool
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I do not store, reuse, or share sensitive content in AI platforms
Happy to answer any questions about AI use!
