It helps to create what I call a “pitch package,” which provides all the details customers need to make the decision about being featured as a success story.
Whether you’re presenting to a potential customer or launching an ad campaign, the message must resonate with the audience. In other words, it has to “stick.”
Timing Your Customer Case Studies—Capture the most emotion and detail early in the customer relationship»
Get the best emotion and most interesting detail by timing your customer case studies fairly early in the relationship.
The survey pointed out that case studies showed the greatest gap between effectiveness and actual use, with videos and software trials following behind.
Think you’re meeting your market’s appetite for content? As it turns out, that appetite is bigger than most thought.
In many cases, customer success stories are win-win for all parties involved. They publicly showcase successes and innovation for companies, their partners and customers.
Get your reference and success story pipeline and processes in place to support all your efforts. As you plan activities, it’s important to establish effective strategies for capturing leads from sales.
While it may seem like large, global companies have it easy when it comes to customer references, everyone struggles with getting customers to participate in public reference activities.
From the playgrounds to neighborhoods to workplaces, everyone wants to feel like they are part of a community. Those who do feel part of something are typically more satisfied with their environments.
The question often comes up: When is the best time to capture a success story on a particular customer? Very simply, the answer is: when there’s a compelling story to tell.